FACE OFF: The Two Faces of Outsourcing

Befitting the title here, on a positive note, there is the economic side of outsourcing and on a negative note, there is the human side of outsourcing. It's a question of choice of economic benefit over compassionate grounding for one's counterpart. For lack of better words, there is a portion of the world that, more often than seldom, strives to save as much as it can. whereas there is also it's counterpart, the human part that loses out as a result thereof. Simply put, whereas large industrial powers may see the economics of benefit in outsourcing, it's human counterpart loses it's own subsistence power, as a result thereof.

Rapid expansion of the service industry sector, while blessing the developing economies, has also led to, a not so necessarily evil but rather a less desired consequence, loss of jobs by employees of foreign out-sourcers.

Added to this, is the unsustainable risk of interaction of forces, which require continual tweaking to maintain a healthy balance, between being a detail oriented brain and having an eye for the bigger overall picture.

The question that one needs to ask is, irrespective of cost benefit factors, when a resource (handling outsourced work in India) is equally if not as much, dedicated to his / her work as his / her counterpart in the outsourcer's own jurisdiction of operation would / might have been / is, what makes the former's position so susceptible to being targeted with undesirable condemnation, from whichever corner, such condemnation may emnate?

Perfection is a bottomles well and we agree. While having said that, one can always strive towards enhancing efficiency in the modus operandi of a legal process outsourcing entity, there is also a requirement of undertaking an equally tedious task of monitoring / minimising unrpoductive expenditure of time.

At the end of the day, the logics of service industry take command, led by the limitations of time. and the choice of embracing or shunning the legal process outsourcing sector, is a choice, a conscientious one, that has to be made by each individual player, but which, for obvious reasons will be dominantly motivated by economic factors.

The aforesaid is a brief introductory summary of a very interesting article authored by Mr. Jerry E. Durant, Chairman Emeritus of The International Institute for Outsource Management.

The complete article can be accessed at the following link:
http://www.outsourcing.com/pdf_files/04.10.2009/The%20NEW%20Economics%20of%20Outsourcing.pdf